Thomas Mickeleit

Digital media continue to gain ground in internal communication. Intranets, e-mails and newsletters are among the most frequently used channels at 81%. Microsoft 365 applications such as SharePoint-based intranets, Viva Engage and Teams are now standard in the corporate world.

At the end of the quarter, many communications departments produce a quarterly report that is sent to management to prove its importance. It is not uncommon for people to focus on tuning the report as a success story.

Automation is playing an increasingly important role in the world of corporate communication – at least when it comes to the wishes and expectations of those responsible for communication. A recent survey conducted by the Process Automation Initiative in the CommTech working group provides revealing insights into this trend.

The recently published Communications Trend Radar 2024 speaks a clear language. The pressure to change due to social developments, changes in the business environment and new technologies is high. Communication managers are not only under pressure to act, but also under time pressure.

It is an honorable concern of the DRPR to provide PR professionals with binding rules for dealing with AI. And he is not alone in this. Many national governments, the EU and international organizations are discussing or already regulating how artificial intelligence should be put on a leash.

It is true, Artificial Intelligence, namely the so-called LLMs (Large Language Models) will democratize communication work. Where recently a lot of money or personnel were required to generate different derivatives for numerous channels from one text, for example, today AI spits out the content in the right formats and tonalities at the push of a button in seconds for free.

A key idea of CommTech is the adaptation of the customer journey in the form of a stakeholder journey to corporate communications. Anyone who considers the idea will subsequently wonder in amazement why communications has so far failed across the board to maintain a continuous dialog with individual stakeholders beyond the “attention” stage, in which the “connectedness” stage is finally reached.

No nesting follows now, although the results of the recently published Global CommTech Report 2023 would give cause to do so. One must put a question mark in front of the parenthesis as to whether a sample of 329 participants worldwide is representative of the status of CommTech in companies and agencies.