Communications departments are producing more content today than ever before. They use countless channels, deliver real-time reports, measure reach, clicks and engagement rates down to the second decimal place.
Communication without control becomes occupational therapy
Communications departments are producing more content today than ever before. They use countless channels, deliver real-time reports, measure reach, clicks and engagement rates down to the second decimal place.
August 9, 2025
This edited collection by over 30 industry experts and scholars explores how communication departments can digitize processes to continue contributing to their companies’ success. It deals with key questions such as the necessity of digitalizing corporate communication, optimal data for success, KPI reporting solutions, and the role of data storytelling and artificial intelligence. Additionally, it covers future-relevant roles and skills, essential tools and trends, and crucial aspects of upcoming technologies that promise to change the world of corporate communications. A must-read for practitioners at all levels, this book serves as a reference for keen MBA graduates and journalists who are keen to explore corporate communications as a future career option.
June 13, 2023
With the publication of our book “Success Factor CommTech: The Digital Transformation of Corporate Communications,” we have reached an important milestone in the work of the CommTech WG. With this book, the editors and authors hope to provide practical advice to help all those involved in the digitization of communication and who want to adapt to the disruptive effect of CommTech in their work along their path. We have only been able to experience how quickly digitization is progressing in the last few months “live and in color” with the introduction of ChatGPT – and this is by no means the end. In the CommTech WG, we have therefore made it our task to accompany these developments for communications practice and are continuously producing materials, further training opportunities and exchange platforms to promote successful change. We hope that this book will help to encourage all communicators on this path and provide them with the tools they need to successfully manage change.
The whitepaper “Predictive Communications: From [AlphaGo] to Narrative [Intelligence]” was written by Nanne H.C. Bos for the Scriptorium Initiative. It uses AlphaGo, Google’s AI specialized in the board game Go, as a starting point to ask what predictive AI means for communication, reputation and narrative strategy. The text draws the line early on: AI is not ascribed clairvoyant abilities. Instead, it functions as a tool for early warning, scenarios, narrative detection and dealing with disinformation.
In this article in the Corporate Communication Review, Christof Ehrhart, honorary professor at the University of Leipzig, discusses the role of corporate communication under conditions of radical uncertainty. The article asks how communication can provide orientation when companies have to deal with fragmented publics, politicized stakeholder expectations and technologically changed communication spaces.
Predictive Communications: From [AlphaGo] to Narrative [Intelligence]
The whitepaper “Predictive Communications: From [AlphaGo] to Narrative [Intelligence]” was written by Nanne H.C. Bos for the Scriptorium Initiative. It uses AlphaGo, Google’s AI specialized in the board game Go, as a starting point to ask what predictive AI means for communication, reputation and narrative strategy. The text draws the line early on: AI is not ascribed clairvoyant abilities. Instead, it functions as a tool for early warning, scenarios, narrative detection and dealing with disinformation.
RETHINKING CORPORATE COMMUNICATION: PROVIDING ORIENTATION IN TIMES OF RADICAL UNCERTAINTY
In this article in the Corporate Communication Review, Christof Ehrhart, honorary professor at the University of Leipzig, discusses the role of corporate communication under conditions of radical uncertainty. The article asks how communication can provide orientation when companies have to deal with fragmented publics, politicized stakeholder expectations and technologically changed communication spaces.
Webinar: So stellen Kommunikationsabteilungen ihre Erfolge beim Topmanagement unter Beweis
24. Juni 2026, 10:00 bis 11:00 Uhr
Seien wir ehrlich: Das Standing der Kommunikationsabteilung beim Topmanagement ist nicht optimal. Das spüren Kommunikatorinnen und Kommunikatoren, wenn es um das Budget geht – und die Kommunikationsabteilung zur reinen Kostenstelle wird. Wenn die Kommunikation bei wichtigen Entscheidungen in der Chefetage nicht mit am Tisch sitzt – sondern nur nachträglich informiert wird. Wenn Marketing und Vertrieb attestiert wird, echten Mehrwert für das Unternehmen zu liefern – die Kommunikation hingegen unerwähnt bleibt. Das lässt sich ändern! Denn letztlich geht es darum, zu zeigen, dass die Kommunikation einen echten Mehrwert für das Unternehmen liefert. In harten Zahlen. Möglichst in Euro. Managementrelevant. Wie das mit überschaubarem Aufwand funktioniert, zeigen wir euch im Webinar der AG CommTech am 24. Juni von 10:00 bis 11:00 Uhr. Mit dabei sind:
- Lena Wouters, Körber AG, Head of Brand & Communications Strategy,
- Matthias Mezele, Körber AG, Head of Digital Communications,
- Thomas Mickeleit, vormals Kommunikationschef bei Microsoft Deutschland und Pionier in der digitalen Kommunikation,
- Jörg Forthmann, Geschäftsführer des IMWF.
André Pechmann: The coming months will be crucial for the use of AI and AI agents. New functions are constantly being released, such as the new Copilot Tasks: Microsoft 365 Copilot can use this to independently operate a wide variety of programs on the PC to carry out certain tasks at set times. This is just one example of how AI is now acting more and more autonomously, and that is the big trend.
The era of agents begins: What communications managers need to know now
André Pechmann: The coming months will be crucial for the use of AI and AI agents. New functions are constantly being released, such as the new Copilot Tasks: Microsoft 365 Copilot can use this to independently operate a wide variety of programs on the PC to carry out certain tasks at set times. This is just one example of how AI is now acting more and more autonomously, and that is the big trend.